We recover failed NAS arrays with an image-first workflow: member-by-member imaging,offline reconstruction, and recovery from the clone. Free evaluation. No data = no charge. All work is performed in-house at our Austin lab.
NAS systems like Synology and QNAP are complex devices that can fail in many ways. When your NAS says "Volume crashed" or becomes inaccessible, we use professional tools and techniques to recover your data safely. We image each drive individually and reconstruct your RAID array offline, never attempting risky in-place repairs on your original data.
Local to Austin? Walk in for a free evaluation. Not nearby? Mail your drives to us from anywhere in the U.S. - we'll take it from there.
Do not force a rebuild on failing members; this can destroy parity and metadata. Power down and stop writes.
Do not accept prompts to repair/recreate. Initialization overwrites critical metadata.
Avoid swapping order or hot-plugging repeatedly. Label drives and preserve original order.
Do not keep power-cycling; heads may be weak. Each cycle risks surface damage.
Power down immediately to limit write-back. We can often salvage from remaining members.
Have keys/passwords available. We keep data offline during work.
Important: Any write activity (rebuilds, "repairs", new shares) can overwrite recoverable data. Power down and contact us.
We're not a middleman. All recovery is performed in our Austin lab using the same class of tools as big labs, without their ad budgets or middle-tier pricing. You talk directly to the engineer handling your case.
We never rebuild risky arrays in place. Everything is assembled from clones for safety.
PC-3000/DeepSpar imaging, HBA passthrough, Btrfs/XFS understanding, R-Studio/UFS Explorer.
Clear ranges by member count and condition. If it's easier than expected, you pay less.
Straight answers from the person doing the work; no scripts, no sales middlemen.
Free estimate and honest likelihood of success before paid work begins.
If we can't recover usable data, you owe $0 (optional return shipping).
We price transparently: per-member imaging for logical/firmware issues, an array reconstruction line item, and mechanical member work only when needed.
Logical/firmware issues per drive
$300-$600
Offline reconstruction & data recovery
$400-$800
Clean-bench donor/heads work
$900-$2,000
If we can't recover your data, you don't pay.
Standard 3-5 business days. Rush available.
If drives are destroyed, we'll tell you promptly.
Yes, we specialize in Synology and QNAP recovery. We image each member with write-blocking, capture RAID metadata, reconstruct the array offline, and recover data from the images. We do not attempt risky in-place repairs or rebuilds on your original NAS.
No. Forced rebuilds on failing members can destroy parity and metadata. Power down and avoid writes. We'll stabilize access and image each member safely before any reconstruction happens.
Sometimes we can recover partial data if failure timelines overlap favorably or if one member is only marginally degraded. It's case-dependent; imaging quality and prior attempts matter most.
Small arrays (2-4 members) with healthy reads take a few days. Larger arrays, weak members, or mechanical work extend timelines to 1-3+ weeks, especially if donor parts are required.
Usually just the drives (labeled with slot order) and any encryption keys or credentials. Bring the chassis only if the vendor uses on-device encryption or model-specific metadata we need to access.
We price transparently: per-member imaging for logical/firmware issues, an array reconstruction line item, and mechanical member work only when needed. If it's easier than expected, you pay less. If we recover nothing, you owe $0.
Yes. Your drives remain in our Austin lab under chain-of-custody. We routinely sign NDAs and BAAs. Working copies are securely purged after delivery on request.
Free evaluation. No data = no charge. Mail-in from anywhere in the U.S.