How Mail-In Service Works
Fill Out Form
Complete our online form to get a ticket number
Ship Device
Include ticket number in box & require signature
Free Diagnosis
We evaluate and send you a quote - no charge
Repair & Return
Pay after service is complete; device shipped back
Ready to Start?
Fill out our form first: you will receive a ticket number via email (check spam if needed).
Fill Out Mail-In FormShipping Information
Ship Your Device To:
2410 San Antonio St
Austin, TX 78705
IMPORTANT: Include your ticket number in the box!
Require signature on delivery for security
For data recovery: include device passcode
What TO Send
- ✓ Your device
- ✓ Note with ticket number and name
- ✓ Passcode for locked devices
- ✓ Description of the problem
What NOT TO Send
- ✗ No chargers
- ✗ No original boxes
- ✗ No cases or accessories
- ✗ No iMacs (local drop-off only)
Return Shipping
We offer USPS Priority Mail return shipping (usually $10-20) in double-boxed packaging that's nearly impossible to break. Shipping is added to your final invoice after repair is complete.
International Shipping
We strongly recommend finding a local repair shop if you're outside the US! International shipping adds significant cost and time, plus customs delays.
If you still want to use our services from outside the US:
- • You cover all shipping costs both ways
- • You cover shipping even for warranty issues
- • We're not liable for packages lost in international transit
Pricing & Payment
Free Estimates
No diagnostic fees for regular customers. Get a quote before any work begins.
Pay After Service
You don't pay until the service is complete. Accept quote, then pay when done.
Payment Methods
Visa, Mastercard, Discover, AMEX, or certified check/money order
Need specific pricing? Check our service pages for detailed rates, or call us with your device model for an immediate estimate. Contact us →
Frequently Asked Questions
How long does a repair take?
• Screen repairs: Same day • Logic board repair: 1 hour to 6 weeks • Data recovery: 1 day to 1 month
Do you charge if you can't fix it?
No. If we can't repair or recover, you don't pay except optional return shipping.
Are repair shops charged differently?
If you own a repair shop and opt not to repair after an estimate, there's a $50 bench fee.
What if I tried to fix it myself?
Contact us first. Free estimates may not apply if an attempt worsened the issue.
Are you accepting data recovery requests right now?
Yes! We are accepting data recovery jobs for Hard Drives, SSDs, SD Cards. Rush service is available for urgent cases. Call or email for more information.
Important Restrictions
We DO NOT Service:
- • 2011 MacBook Pros with GPU issues (AMD graphics, boards 820-2915/820-2914)
- • Board-only repairs (full machine must be sent)
- • iMacs via mail (local drop-off only due to shipping damage risk)
- • Devices with prior repair attempts (contact us first for exceptions)
- • Devices contaminated with human/animal waste or insects
Additional Notes
- • We service 2010 15" machines with 330GT graphics
- • We service 2012 Retina with 650 Nvidia graphics
- • Contact us if you're unsure about your specific model
- • Some older devices may not be serviceable due to parts availability
Ready to Send Your Device?
Don't forget to fill out the form first! You'll receive a ticket number via email.